Last revision date – December 12, 2024.
(A) Description of processing (processor)
Subject matter
Provision of the Services to the Customer by Broken Build (Provider) under the EULA.
Categories of data subjects
End Users of the Broken Build Apps, who are provided with access thereto on the basis of the licenses/Services purchased by the Customer.
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The Provider as the controller may also process other types of personal data received directly from data subjects or from other controllers/processors. You may find more details on such processing in our Privacy Policy.
Details on the data processed
Purpose(s) of processing | Type of data | Nature of the processing | Duration of the processing and retention | Which Service it relates to |
To show velocity charts and implement the App’s functionality |
| Data is collected, analysed; entered into a database; organised and/or structured; disclosed to third parties, including transferred for storage to cloud storage services; used to provide services; deleted, erased or destructed. For the list of all sub-processors and their roles and data they access check section (B) below. | Data may be processed/stored (if applicable) during the term of EULA and up to 12 months after the termination of EULA. | Cloud App |
2. End User data processed:
| Data is collected, analysed; organised and/or structured; used to provide services. | |||
To proactively monitor App health and fix issues (troubleshooting) |
| Data is collected, analysed; entered into a database; organised and/or structured; disclosed to third parties, including transferred for storage to services that allow monitoring Apps health and troubleshoot; used to provide services; deleted, erased or destructed. | Data may be processed and stored only for 2 days following the collection of data. | Cloud and Software Apps |
To support End Users, to fix issues in the Apps, answer End User support requests regarding bugs, product usage, feature requests etc. |
2. Personal data related to our Customer:
3. End User data:
4. Non-personal company data, including: company name, license information. 5. App environment data: Atlassian host ID, Jira version, App version. 6. Other information End User provides to us in connection with the support matter (screenshots, screen casts, HAR files etc.). We encourage you to instruct your employees (End Users) not to share sensitive personal data with us, as well as excessive data which we do not need to resolve the issue. | Data is collected, analysed; entered into a database; organised and/or structured; disclosed to third parties, including transferred for storage to aggregate support requests under one company account; used to provide services; deleted, erased or destructed. For the list of all sub-processors and their roles and data they access check section (B) below. | Data will be processed from when the support request was initiated, until we resolve the matter and for 12 months afterwards, to make sure the future requests regarding product usage are properly satisfied, taking into account the history of the requests. However, we aim to delete sensitive attachments such as HAR files within 3 months of the closure of the request. | Cloud and Software Apps |
(B) List of third party processors
For the detailed list of third party processors please follow the link.
(C) Technical and organizational measures
The Provider undertakes to apply the following technical and organizational measures with regard to Customer Personal Data processing:
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