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The HAR (HTTP Archive) file format is a JSON-structured file containing all network traffic information about a browser's interactions with the server providing content for a webpage. Support engineers use it for troubleshooting.
How to get the HAR file?
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Attention: To record all the needed data from the beginning, please open the Developer Tools before the gadget/dashboard reloads. |
Follow the next steps:
Open Developer Tools (DevTools) in your browser:
on Windows: press the F12 key or Ctrl+Shift+I;
on Mac (Chrome): press Command+Option+I;
on Mac (Safari): press Command+Option+C (Preferences -> Advanced -> "Show Develop menu in menu bar" checkbox should be enabled);
Choose the “Network” tab:
Reproduce the issue - repeat the same actions which lead to an error, incorrect or unpredictable result;
Export the HAR file:
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