Content Comparison

Purpose(s) of processing

Type of data 

Nature of the processing 

Duration of the processing and retention

Which Service it relates to

To show velocity charts and implement the App’s functionality

1. End User data stored (does not contain personal data):

• Anonymized user ID

• Jira issue standard fields:

  • Issue key

  • Issue type

  • Issue status

Data is collected, analysed; entered into a database; The personal data we process, but do not store:

• user name

• avatar

Data is organised and/or structured; disclosed to third parties, including transferred for storage to cloud storage services; used to provide services; deleted, erased or destructed.

For the list of all sub-processors and their roles and data they access check section (B) below.

Data may be processed

during the term

of EULA.

Cloud App

2. End User data processed:

Jira issue standard fields:

Data is collected, analysed; organised and/or structured; used to provide services.

To proactively monitor App health and fix issues (troubleshooting)

1. End User data processed and stored: 

• Anonymized user ID

• App (chart) configuration excluding any data that may potentially be deemed personal data

Data is collected, analysed; entered into a database; organised and/or structured; disclosed to third parties, including transferred for storage to services that allow monitoring Apps health and troubleshoot; used to provide services; deleted, erased or destructed.

Data may be processed and stored only for 2 7 days following the collection of data. 

Cloud and Software AppsApp

To support End Users, to fix issues in the Apps, answer End User support requests regarding bugs, product usage, feature requests etc.

1. End User data (if and as provided by data subject):

• Email address;

• Full name.

2. Personal data related to our Customer:

• the Customer’s name and/or email (if the Customer is an individual);

• Technical contact data (email address, full name);

• Billing contact data (email address, full name).

3. End User data: 

• Anonymized user ID

• device and browser information (IP address, browser, locale, operating system)

43. Non-personal company data, including: company name, license information.

5. App environment data: Atlassian host ID, Jira version, App version.

64. Other information End User provides to us in connection with the support matter (screenshots, screen casts, HAR files etc.).

We encourage you to instruct your employees (End Users) not to share sensitive personal data with us, as well as excessive data which we do not need to resolve the issue.

Data is collected, analysed; entered into a database; organised and/or structured; disclosed to third parties, including transferred for storage to aggregate support requests under one company account; used to provide services; deleted, erased or destructed.

For the list of all sub-processors and their roles and data they access check section (B) below.

Data will be processed from when the support request was initiated, until we resolve the matter and for 12 months afterwards, to make sure the future requests regarding product usage are properly satisfied, taking into account the history of the requests. However, we aim to delete sensitive attachments such as HAR files within 3 months of the closure of the request.

Cloud and Software Apps App