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Intercom

Connect directly with support via live chat for any help or questions.

In our Intercom chat, you will always find the live-people support. We think that any AI can not understand people the same way other people do. We answer in 15 minutes through the Intercom during the working days.

Intercom chat is available:

  • From the Getting started page;

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  • In the “Edit” mode of the chart;

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  • On the gadget view of the chart.

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Stay updated - check if you have new unread messages from our support team directly on the gadget:

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Email or customer portal

You can create a support ticket using our Jira Service Desk or by sending an email to support@brokenbuild.net with support data and attachments.

The SLA is 24 hours during the working days.

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The support data does not include any personal information, you can review and adjust it before sending.

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