Custom In Progress and Done statuses

Applies to

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For Cycle and Lead time, you can configure which statuses count as In Progress and Done using the Start timer on and Pause timer on settings, and define which transitions trigger the timer to start or stop:

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Start timer on: custom In Progress statuses

For Cycle time, the timer starts by default when a work item first moves to any status in the In Progress category. You can configure one or multiple custom statuses to match your workflow.

For Lead time, the timer always starts when the issue is created.

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Cycle time configuration

 

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Lead time configuration

 

Pause timer on: custom Done statuses

For both Cycle time and Lead time, by default, the timer stops when a work item moves to any status in the Done category for the last time. You can configure one or multiple custom statuses to match your workflow.

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Cycle time configuration

 

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Lead time configuration

 

Transitions

For both the start and end timers, you can choose which transitions should count.

Available options:

• First transition to status

• Last transition to status

• First transition from status

• Last transition from status

Use case: measure the total time to complete an issue

Workflow example:

(0️⃣) Issue created → (1️⃣) In Progress → (2️⃣) In code review → (3️⃣) ready for testing → (4️⃣) in testing → (5️⃣) in progress → (6️⃣) In code review → (7️⃣) ready for testing → (8️⃣) in testing → (9️⃣) published to prod → (🔟) done

For this use case, select Cycle time and leave the default settings:

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The chart will calculate the total time that elapsed between two moments:

• Start timer on: the first transition to an In Progress status (transition 1️⃣)

• Pause timer on: the last transition to a Done category status (transition 🔟)

Use case: calculate how long an issue spent in QA

Workflow example:

(0️⃣) Issue created → (1️⃣) In Progress → (2️⃣) In code review → (3️⃣) ready for testing → (4️⃣) in testing → (5️⃣) in progress → (6️⃣) In code review → (7️⃣) ready for testing → (8️⃣) in testing → (9️⃣) published to prod → (🔟) done

For this case, select Cycle time and configure the timer to measure only the testing phase:

• Start timer on: the first transition to the custom In Testing status (transition 4️⃣)

• Pause timer on: the last transition from the In Testing status (transition 9️⃣)

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