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Duration: This option only calculates the actual working time when the issue was in "In Progress," excluding weekends, holidays, breaks, and non-working hours which you can setup in the Work schedule. In the same example, from Wednesday to the following Thursday, the Cycle Time would be 6 working days, as Saturday and Sunday are excluded.
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Set the Work Schedule during the Calculation method selection ensures that time-based metrics accurately reflect either calendar days or actual working hours, including breaks and holidays. It helps avoid misleading results. |