Are you evaluating any "Broken Build" apps, or are you already a paid customer?
We would be happy to help you and answer any of your questions in a timely manner following our SLA for Atlassian Marketplace add-ons.
You can create your support request:
via JIRA Service Desk
Send email to firstname.lastname@example.org
Support hours are Monday - Friday from 9 am to 6 pm EEST (GMT+3).
Saturday and Sunday are days off.
You can expect a reply to your email or support ticket within one business day (24 hours).