Name | Purpose | Which data is accessed by the Sub-processor | When it is accessed | Where it is stored, if applicable | App Scope (whether it’s about Cloud Apps or Software Apps) |
AWS Elastic Kubernetes Service (AWS EKS) Amazon RDS for MySQL (Amazon Web Services, Inc.) DPA
Privacy Notice | Database services used to store data necessary for “Subcomponents for Jira“ operation. | End User data stored (does not contain personal data): Project ID Project component ID Project version ID
End User data processed (only for AWS EKS): | When End User interacts in any form with the App | USA | Cloud Apps |
Mixpanel, Inc. DPA Privacy Notice | Product analytics service used to improve the customer experience and functionality of the App. | The data is both processed and stored: End User’s personal data (if and as provided by data subject):
End User data:
Non-personal company data, including: company name, license information.
App environment data:
Atlassian host ID Jira version App version
Personal data related to our Customer:
the Customer’s name (if the Customer is an individual) Technical contact data (email address, full name) Billing contact data (email address, full name)
End User requests and feedback on improving the Apps.
| When you interact with the app. When we sync license/transaction data from Atlassian Marketplace.
| EU | Cloud and Software Apps |
Intercom, Inc. DPA
Privacy Policy Security Policy | User support and engagement software used to manage support requests (bugs, feature requests etc.). | The data is both processed and stored: 1.Non-personal company data, including: company name End User data:
App environment data:
Atlassian Host ID Jira version App version
End User’s personal data (if and as provided by data subject): email address.
| Anonymized user account in Intercom is created when you use the app for the first time. | USA | Cloud and Software Apps |
User support and engagement software used to communicate with you regarding the feedback, product updates, onboarding materials. | The data is both processed and stored: 1.Non-personal company data, including: company name, License ID, License information Personal data related to our Customer:
the Customer’s name (if the Customer is an individual) Technical contact data(email address, full name) Billing contact data (email address, full name)
End User data:
App environment data:
Atlassian host ID Jira version App version
End User’s personal data (if and as provided by data subject):
Other information provided by End User in connection with the support matter, which could include personal data:
Ticket description Screenshots Screen casts HAR files etc
| 1.We create End User and Customer’s company profiles (accounts) when you interact with the App for the first time. When communication with you occurs.
| USA | Cloud and Software Apps |
Journy.io BV Privacy Policy | Customer management system, used to monitor the health of our customers (both at company and user levels), and to gather user requests and feedback. | The data is both processed and stored: End User’s personal data (if and as provided by data subject):
End User data:
Anonymized user ID device and browser information (IP address, browser, locale, operating system) App usage data: user actions, errors, feature usage
Non-personal company data, including: company name, license information.
App environment data:
Atlassian host ID Jira version App version
Personal data related to our Customer:
the Customer’s name (if the Customer is an individual) Technical contact data (email address, full name); Billing contact data (email address, full name).
End User requests and feedback on improving the Apps.
| When you interact with the app. When we sync license/transaction data from Atlassian Marketplace.
| EU | Cloud and Software Apps |
Logz.io (LogsHero Ltd.) Privacy Policy | Log management and analysis used to proactively monitor app health and fix issues. | The data is both processed and stored: | When any application event occurs | USA | Cloud Apps |
Roadmap portal for Jira Service Desk by Amoeboids (Amoeboids Technologies Private Limited) Privacy Policy | Portal to communicate what product updates are to be expected - getting feature requests and feedback from customers. | The data is both processed and stored: End User personal data (if and as provided by data subject):
Full name; Email address; Username.
End User requests and feedback on improving the Apps.
| When you create, comment or vote for new features, addressing your ideas to us via email, through social media or directly via the portal. | EU | Not applicable |
Segment.io (Twilio Inc.) Privacy Policy DPA | Service to capture app usage events. | The data is both processed and stored: 1.End User data: Anonymized user ID device and browser information (IP address, browser, locale, operating system) Jira version App version App usage data: user actions, errors, feature usage
Non-personal company data, including: company name, license information.
App environment data:
Atlassian host ID Jira version App version
Personal data related to our Customer:
the Customer’s name (if the Customer is an individual) Technical contact data (email address, full name); Billing contact data (email address, full name).
| When you interact with the app.
When we sync license/transaction data from Atlassian Marketplace.
| EU | Cloud and Software Apps |