Name

Purpose

Which data is accessed by the Sub-processor

When it is accessed

Where it is stored, if applicable

App Scope 

(whether it’s about Cloud Apps or Software Apps)

AWS Elastic Kubernetes Service (AWS EKS)  

Amazon RDS for MySQL (Amazon Web Services, Inc.)

DPA
Privacy Notice

Database services used to store data necessary to show Velocity Charts.

End User data stored (does not contain personal data):

• Anonymized user ID

• Jira issue standard fields:

  • Issue key

  • Issue type

  • Issue status

End User data processed (only for AWS EKS):

• Anonymized user ID

• Jira issue standard fields:

  • Issue key

  • Issue type

  • Issue status

  • Assignee (anonymized user ID, username, full name, URL to avatar, status) - personal data

  • Sprint ID

  • Created date

  • Reporter  (anonymized user ID, username, full name, URL to avatar, status) - personal data

  • Changelog - may contain personal data

• App (chart) configuration including:

  • Chart title

  • JQL filter - may contain personal data

When End User interacts in any form with the App

USA

Cloud Apps

Mixpanel, Inc.

DPA

Privacy Notice 

Product analytics service used to improve the customer experience and functionality of the App.

The data is both processed and stored:

1. End User’s personal data (if and as provided by data subject):

• Email address

• Full name

1. End User data: 

• Anonymized user ID

• Device and browser information (IP address, browser, locale, operating system)

1. Non-personal company data, including: company name, license information.

1. App environment data:

• Atlassian host ID

• Jira version

• App version

1. Personal data related to our Customer:

• the Customer’s name (if the Customer is an individual)

• Technical contact data (email address, full name)

• Billing contact data (email address, full name)

1. End User requests and feedback on improving the Apps. 

1. When you interact with the app.

2. When we sync license/transaction data from Atlassian Marketplace.

EU

Cloud and Software Apps

Intercom, Inc.

DPA
Privacy Policy

Security Policy

User support and engagement software used to manage support requests (bugs, feature requests etc.).

The data is both processed and stored:

1.Non-personal company data, including: company name

1. End User data: 

• Anonymized user ID

• Device and browser information (IP address, browser, locale, operating system)

1. App environment data:

• Atlassian Host ID

• Jira version

• App version

1. End User’s personal data (if and as provided by data subject): email address. 

Anonymized user account in Intercom is created when you use the app for the first time. 

USA

Cloud and Software Apps

User support and engagement software used to communicate with you regarding the feedback, product updates, onboarding materials. 

The data is both processed and stored:

1.Non-personal company data, including: company name, License ID, License information

1. Personal data related to our Customer:

• the Customer’s name (if the Customer is an individual)

• Technical contact data(email address, full name)

• Billing contact data (email address, full name)

1. End User data: 

• Anonymized user ID

• Device and browser information (IP address, browser, locale, operating system)

• Jira version

• App version

1. App environment data:

• Atlassian host ID

• Jira version

• App version

1. End User’s personal data (if and as provided by data subject):

• Email address

• Full name

1. Other information provided by End User in connection with the support matter, which could include personal data:

• Ticket description

• Screenshots

• Screen casts

• HAR files etc

1.We create End User and Customer’s company profiles (accounts) when you interact with the App for the first time.

1. When communication with you occurs.

USA

Cloud and Software Apps

Journy.io BV

Privacy Policy

Customer management system, used to monitor the health of our customers (both at company and user levels), and to gather user requests and feedback.

The data is both processed and stored:

1. End User’s personal data (if and as provided by data subject):

• Email address;

• Full name.

1. End User data: 

• Anonymized user ID

• device and browser information (IP address, browser, locale, operating system)

• App usage data: user actions, errors, feature usage

1. Non-personal company data, including: company name, license information.

1. App environment data:

• Atlassian host ID

• Jira version

• App version

1. Personal data related to our Customer:

• the Customer’s name (if the Customer is an individual)

• Technical contact data (email address, full name);

• Billing contact data (email address, full name).

1. End User requests and feedback on improving the Apps. 

1. When you interact with the app.

2. When we sync license/transaction data from Atlassian Marketplace.

EU

Cloud and Software Apps

Logz.io (LogsHero Ltd.)

Privacy Policy

Log management and analysis used to proactively monitor app health and fix issues.

The data is both processed and stored: 

• Anonymized user ID

• App (chart) configuration excluding any data that may potentially be deemed personal data

When any application event occurs

USA

Cloud Apps

Roadmap portal for Jira Service Desk by Amoeboids

(Amoeboids Technologies Private Limited)

Privacy Policy 

Portal to communicate what product updates are to be expected - getting feature requests and feedback from customers.

The data is both processed and stored:

1. End User personal data (if and as provided by data subject):

• Full name;

• Email address;

• Username.

1. End User requests and feedback on improving the Apps.

When you create, comment or vote for new features, addressing your ideas to us via email, through social media or directly via the portal.

EU

Not applicable

Segment.io (Twilio Inc.)

Privacy Policy

DPA

Service to capture app usage events.

The data is both processed and stored:

1.End User data: 

• Anonymized user ID

• device and browser information (IP address, browser, locale, operating system)

• Jira version

• App version

• App usage data: user actions, errors, feature usage

1. Non-personal company data, including: company name, license information.

1. App environment data:

• Atlassian host ID

• Jira version

• App version

1. Personal data related to our Customer:

• the Customer’s name (if the Customer is an individual)

• Technical contact data (email address, full name);

• Billing contact data (email address, full name).

1. When you interact with the app.

1. When we sync license/transaction data from Atlassian Marketplace.

EU

Cloud and Software Apps